Eaton Group advances creditor rights in the financial services industry. Clients value Eaton Group’s commitment to ethical business practices and our professional, respectful, and caring interaction with their customers.
Eaton Group provides transparent guidance to consumers, assisting them in meeting their financial obligations in a sustainable manner while representing the best interests of our clients. We engage in constructive dialogue with consumers, creating solutions to resolve their outstanding debt obligations.
Eaton Group maintains quality measures such as peer review, in-person monitoring, observation of collection system entries, and call monitoring and recording. Employees are trained and well versed in Consumer Finance Protection Bureau rules and regulations, and we operate in compliance with applicable federal, state and local laws regulating fair and ethical collection practices. Our representatives pass an initial comprehensive examination and annual re-examinations to ensure that they are knowledgeable in the most recent details of the Federal Fair Debt Collection Practices Act. We monitor conversations between Eaton Group employees and consumers, seeking to ensure our employees listen carefully and work hard to understand the concerns of the consumers and that payment options are described in a transparent manner.
Eaton Group employs safeguards to accurately ensure the existence and amount of a consumer’s debt. Any confidential consumer information, such as social security numbers, are not disclosed in any contact with third parties without authorization from the consumer. We keep concise records documenting interaction with consumers and maintain those records for a reasonable period of time.
Eaton Group makes concerted efforts to contact the consumer prior to any litigation to let them know the next step in the process, and to make alternative arrangements that are in the best interests of our clients and their customers. We litigate in good faith and treat consumers with respect. We strive to ensure that our third party service providers adhere to these, or similar, principles when representing us.
Please understand that Eaton Group is a debt collector. This is an attempt to collect a debt. Any information obtained will be used for that purpose.